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I have to vent. First let me start off by saying, I love Craftsman tools. I tore apart and rebuilt my first car ('67 Dodge Charger) with little more than a 3/8" Craftsman ratchet, socket set and screwdriver set. I used 4' cheater bars on that 3/8" ratchet, hit it with a hammer, did everything you aren't supposed to do. It's a little worse for the wear but I still have it and use it today. I also inherited some Craftsman tools from my Grandfather that are at least 40 years old. They still work perfectly. I did crack one socket many years ago but Sears replaced it no questions asked (I haven't tried to exhange anything lately).

Here's the Catch-22 I can no longer stand my local Sears. It seems to be to occupied (I can't say "staffed" because that would indicate they were actually helpful) by semi retarded people who are more interested in counting down the seconds until their next break than actually dealing with a customer.

My trip there yesterday was a typical example. I needed a 32mm socket and medium pry bar for my impending axle replacement. Well I scour the sockets on the wall for the 32 mm. They have a rack for it but of course no sockets. Just a card that says - this part is on order. Uh huh, a month from now that same card will be there. My wife goes to the register to ask if they might have any impact sockets somewhere else. The lady behind the register, seems annoyed she has break off her conversation with an equally lazy coworker about when she gets off, points to the wall of sockets and says "over there". We tell her we already looked, she's really annoyed she has to answer another question and not continue her brillant conservation about whether she's going to eat at Ihop or Denny's when she gets off. She says they are expecting a truck any day, yeah right. I then bought a 12" pry bar and tried to use my "Craftsman Club" card to get a discount. "You can't use that. The sale ended yesterday" Ihop lady tells me. Everytime I try to use that card it's the same, sale ended yesterday.

There is no wonder why Sears is struggling to stay afloat. It's just sad that they'll take Craftsman down with them.......
 

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Geez. That sucks. But you CAN order Craftsman tools online: http://www.craftsman.com Not that I have done it yet, because our local Sears isn't all that bad. But it seems like that would be an easy solution to the problem unless you need something right now. And like you said, Craftsman tools last forever. So you really shouldn't ever have to go in to do a swap.
 

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damn, I'm sorry your Sears sucks..

theres a couple of people who won't leave you alone at mine. They are two older guys who take the project almost into their own hands... maybe I should write the company and praise them. I was messing around with some Del Sol trailing arms.. they went around the entire department trying to find a tool to help me get a bolt off.

I'd file a complaint with the company. Maybe they woudl do something <shrug>

the online store is pretty good, I got my toolbox online (ok, ny fiance's Mom ordered it with them for me for christmas). It seemed to arrive pretty quickly.
 

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man that sucks. My sears is usually pretty awesome. I take a broken one in and before I even know they have a new one in a bag for me. Complaining is probably all you can do but it probably wont help either.
 
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